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Getting from A to B Dispatching goods with us is easy. There are a couple of special things you need to do for bookings prior to the driver arriving to collect your goods: Once the booking process is completed, your order will come straight to us and we will dispatch our driver to collect your goods from the pickup address you nominate, according to the service you select, along with the date and time you nominate. You do not need to contact us once the booking is confirmed, unless there is a change to the booking. Please note that additional charges may apply for any changes to your booking; we will inform you by return email should this be the case. You will receive a booking confirmation, payment receipt and tax invoice by email. For Same Day Courier bookings, you have the option of printing an address label, which you may attach to your goods. If you do not wish to use our label, you will need to ensure the delivery address is clearly marked on your goods. For all Road Express bookings, you will be required to print out on your own printer, our consignment note/address label. There will be one page per item being sent and each will have identical information, except for the item count, such as “1 of 4”, “2 of 4”, “3 of 4” etc. The consignment note/address label for Road Express will look similar to this: You will notice that the paperwork displays a unique consignment note number. The consignment note number appears on the form you have printed and is pertinent to Road Express bookings only. This number is the one you will need to quote if you wish to use our track and trace service. This is mandatory for all Road Express bookings. You will notice the printed consignment note from the website is divided into 2 equal sections on an A4 size page. The top section is for the sender to keep as proof of delivery, use this as your copy of the consignment note. You have the option to ask the driver to sign it as proof that he has collected your goods. The consignment note number appears on the form you have printed and is pertinent to Road Express bookings only. This number is the one you will need to quote if you wish to use our track and trace service. This is an extremely important measure and will provide you peace of mind that your goods will arrive at the intended location, and on time. If the paperwork is detached from your goods and there is nothing else for us to go on in terms of a delivery address, they will remain unidentified in our system. This may create difficulties in locating them. So if you follow these simple instructions, all will go smoothly.
Dispatching Your Goods
1. Confirm the booking and print the consignment note/address label
Attach the remaining half of each consignment note to your item using glue or tape along the dotted line.
By hand writing the delivery address and consignment note number, your goods will be protected in the unlikely event of the paperwork accidentally coming loose. Even if the paperwork does come loose from the goods whilst in transit, we will still know to whom the goods belong and to where they need to be delivered.
Useful Information
Contact our Sales team
INDEMNITY INSURANCE
At Hunter Express our aim is to provide as much certainty as possible that your goods will arrive intact and ontime.
Correct packaging for the type of product is critical to ensure safe arrival. We can provide advice and suggestions on how to properly pack and prepare your goods for travel including palletising, shrink wrap, void fill and strapping.
In addition, for approved customers, we can provide limited transit insurance cover for a fixed amount, either on a once off or ongoing basis for goods for wholesale or cost value in the event of loss, or for repair cost/parts replacement in the event that a consignment is damaged .
* Terms, conditions and product exclusions apply including:
(a) furniture;
(b) household and personal effects;
(c) white goods;
(d) items containing glass;
(e) Wine and alcohol in glass bottles;
(f) Televisions & computer monitors;
(g) Car, boat & all motorized vehicle parts ;
(h) wrought or unwrought metals;
(i) antiques;
(j) works of art (including painting and sculpture);
(k) jewellery, gems and other precious stones;
(l) ceramics, pottery and items containing stone, granite or corian;
(m) weapons;
(n) drugs (legal or illegal);
(o) cigarettes, tobacco and tobacco products;
(p) living animals or plants;
(q) refrigerated or perishable goods and all foodstuffs;
(r) Australian legal tender or other currencies;
(s) negotiable instruments, share scrip, bonds, debentures, mortgages and other types of securities;
(t) any other documents valuable intrinsically or extrinsically;
* A claim for loss or damage will not be be eligible for any consignment that is deemed in our reasonable opinion to have been inadequately packed or prepared for transport.
– These may include unpalletised large or bulky items including car parts, large flat packs, heavy lengths, industrial goods, bulky household or electrical goods. Products such as these must be palletised or crated. Bulky items must be secured down with strapping and shrink wrapping.
– These may include items which are cartonised yet are deemed in our reasonable opinion to have inadequate insulation or void fill inside to be able to protect the contents from normal handling procedures.
* Cartons and carton packaging must be strong enough to be stacked with other cartons. We recommend the use of “Top Load Only” stickers in the event that a carton cannot be stacked with other cartons. Access “Top Load Only” Red Alert forms here.
* A $50 excess may apply,
* A 7 day time limitation applies within which a claim can be made even if acknowledged as damaged on the proof of delivery copy of the consignment note.
* Please read carefully Indemnity Terms and Conditions and contact us should you require assistance.
View our Privacy Policy
View Goods in Transit Policy Product Disclosure Statement from our underwriters
View our Finance Services Guide Financial Services Guide – Hunter Express 2021
If you have a once off booking, you don’t need to open an account with us.
Booking a once off courier is inexpensive, fast and easy.
Step 1: Go to https://e-go.com.au
Under “Quote/Book” enter in all required details and pay for a courier by credit card.
Step 2: Print off your consignment note (for freight services) or address label (for same day courier service) that will be emailed to you.
Be sure to attach the consignment note or label to your goods as instructed. If you have more than one item in your consignment, you will need to attach one consignment note or label to each item. Click on the links ‘Despatching your goods’ and Handy Hints for additional details and handy hints.
Step 3: Ensure your shipment is ready for collection on the date selected for your booking.
THIRD PARTY LOGISTICS
Do you have a requirement for off site or overflow storage of your products, short or long term?
Do you have an E-bay or online business and require warehousing, pick/pack or third party logistics services?
Do you require a complete end-to-end order fulfilment solution?
We offer a complete range of logistics and warehousing services, and can tailor a solution that is perfect for your business, and at an unbeatable price!
You are the expert in sourcing and marketing your product; we are the experts in order fulfilment and distribution! And what’s more, we can do it in a cost effective manner!
CONVENTIONS & EXHIBITIONS
One of our specialties is to offer tailored transport solutions for fairs, events, exhibitions and conventions around Australia.
We understand that trade fair organizers and exhibitors work under very tight schedules and often multiple venue stops. Hunter Express Specialty Fairs and Events have the expertise to meet and resolve these challenges.