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1. We WOW in upbeat, efficient service at every customer touch point.
1. We treat each other with respect and encourage each other’s personal and professional dreams.
1. We play hard and bring our best to achieve whatever goals we set.
1. We wisely use our time and attention/focus because they are our most valuable resources.
1. We choose to ‘live above the line’ in the Victor State taking ownership of our actions and results.
Some interesting facts 1990
Founded We’ve been providing high quality service at the lowest cost ever since
1,200,827
Deliveries Completed last Year Door to door, depot to depot, courier or taxi truck. The choice is yours.
Our Directors and Senior Management boast a minimum of 20 years experience each in the transport industry. This means we have certainty on how to best serve our customers in a highly competitive environment.
• We are committed to delivering your consignments safely and on time.
Our interstate linehaul fleet consists of: 22 tonne semitrailers We depart: nightly to all eastern seaboard capital cities and regional centres
Our Core Values
2. We go the extra mile, even when it’s inconvenient.
3. We do the Little and Big things, from the smile in our voices, to on the spot decision-making to resolve customer issues.
4. We WOW with courteous, caring communication: spoken and written with our clients and teammates.
5. We treat customers like valued family and make our interactions fun and personable.
2. We value everyone’s role and appreciate its importance to our mutual success.
3. We acknowledge and celebrate individual and collective achievements/wins.
4. We believe family comes first and we support our colleagues in that priority.
5. We are open and curious. We ask questions and avoid assumptions so we can offer constructive input.
2. We aim high, think big and back it up with standards and actions that get the results we want.
3. We have confidence in each other to get the job done whatever it takes!
4. We achieve ‘unreasonable’ goals through our combined strengths, playful attitudes and dogged determination.
5. We coach each other on our blind spots to bring out the best in each other.
2. We carefully check and measure costs to ensure accuracy and improve savings.
3. We partner with our customers to make them look good in the eyes of their customers.
4. We are on sales like a heat-seeking missile, securing new markets, enrolling new customers and increasing our business with current and past customers.
5. We strategically optimize and improve our current systems and processes for maximum results.
2. We face challenges with positive expectancy and the ‘How do we solve and benefit from this?’ point of view.
3. We collaborate to create new ways to lead and serve our markets and tenaciously implement our innovations.
4, We speak up and share our ideas and opinions with the intention to find solutions to anything holding us back, regardless of the situation.
5. We are empowered to make decisions and take progressive action to make things right.ABOUT Hunter Express
OUR PEOPLE
We have almost 400 staff and drivers, along with over 1000 people within our agency and contractor network, providing a comprehensive network of products and services to a wide variety of industries Australia wide. There is almost nowhere we cannot deliver to.
We are passionate about developing close relationships with our clients and will do everything possible to ensure we add more value to those relationships than our competitors.
We love exceeding the expectations of our customers. We see ourselves as the business partner of our clients and value loyalty above all else.
We are flexible and determined to mould ourselves around the ever-changing needs of the marketplace. This provides us a distinctive competitive edge.
We invest in the ongoing training and career development of our staff. We have a culture committed to empowering our staff to remain customer focused at all times. We believe in resolving queries on first contact.
We are therefore dedicated to being the best in our industry.
OUR COMMITMENT
We monitor our performance constantly and have an extensive set of internal key performance indicators to guide us.
• We are committed to the constant and never-ending improvement of our products and services.
We are always looking for strategies to add value to the customer experience. This is seen by our ongoing delivery of superior, more efficient and less expensive ways to do business with us. We are focused on the long term. We reinvest over 90% of our profits back into our various businesses, into new depots, new equipment and new technology.
• We are committed to providing value for money.
The customer’s perception is always the priority. We deliver more added value than our competitors.
• We are committing to protecting your personal information.
We treat personal information with the utmost security. Read our privacy policy
• We are committed to look after you if you have an unusual requirement or specific needs.
We believe in remaining flexible and open at all times. We have built our business successfully on doing all we can to ensure our customers are well looked after and satisfied.
OUR FLEET
B double semitrailers
A Units
20 ft containers
30 ft containers
40 ft containers
48 ft containers
three times per week to Western Australia
twice per week to Northern Territory
four times per week to Tasmania
Contact our Sales Team
INDEMNITY INSURANCE
At Hunter Express our aim is to provide as much certainty as possible that your goods will arrive intact and ontime.
Correct packaging for the type of product is critical to ensure safe arrival. We can provide advice and suggestions on how to properly pack and prepare your goods for travel including palletising, shrink wrap, void fill and strapping.
In addition, for approved customers, we can provide limited transit insurance cover for a fixed amount, either on a once off or ongoing basis for goods for wholesale or cost value in the event of loss, or for repair cost/parts replacement in the event that a consignment is damaged .
* Terms, conditions and product exclusions apply including:
(a) furniture;
(b) household and personal effects;
(c) white goods;
(d) items containing glass;
(e) Wine and alcohol in glass bottles;
(f) Televisions & computer monitors;
(g) Car, boat & all motorized vehicle parts ;
(h) wrought or unwrought metals;
(i) antiques;
(j) works of art (including painting and sculpture);
(k) jewellery, gems and other precious stones;
(l) ceramics, pottery and items containing stone, granite or corian;
(m) weapons;
(n) drugs (legal or illegal);
(o) cigarettes, tobacco and tobacco products;
(p) living animals or plants;
(q) refrigerated or perishable goods and all foodstuffs;
(r) Australian legal tender or other currencies;
(s) negotiable instruments, share scrip, bonds, debentures, mortgages and other types of securities;
(t) any other documents valuable intrinsically or extrinsically;
* A claim for loss or damage will not be be eligible for any consignment that is deemed in our reasonable opinion to have been inadequately packed or prepared for transport.
– These may include unpalletised large or bulky items including car parts, large flat packs, heavy lengths, industrial goods, bulky household or electrical goods. Products such as these must be palletised or crated. Bulky items must be secured down with strapping and shrink wrapping.
– These may include items which are cartonised yet are deemed in our reasonable opinion to have inadequate insulation or void fill inside to be able to protect the contents from normal handling procedures.
* Cartons and carton packaging must be strong enough to be stacked with other cartons. We recommend the use of “Top Load Only” stickers in the event that a carton cannot be stacked with other cartons. Access “Top Load Only” Red Alert forms here.
* A $50 excess may apply,
* A 7 day time limitation applies within which a claim can be made even if acknowledged as damaged on the proof of delivery copy of the consignment note.
* Please read carefully Indemnity Terms and Conditions and contact us should you require assistance.
View our Privacy Policy
View Goods in Transit Policy Product Disclosure Statement from our underwriters
View our Finance Services Guide Financial Services Guide – Hunter Express 2021
If you have a once off booking, you don’t need to open an account with us.
Booking a once off courier is inexpensive, fast and easy.
Step 1: Go to https://e-go.com.au
Under “Quote/Book” enter in all required details and pay for a courier by credit card.
Step 2: Print off your consignment note (for freight services) or address label (for same day courier service) that will be emailed to you.
Be sure to attach the consignment note or label to your goods as instructed. If you have more than one item in your consignment, you will need to attach one consignment note or label to each item. Click on the links ‘Despatching your goods’ and Handy Hints for additional details and handy hints.
Step 3: Ensure your shipment is ready for collection on the date selected for your booking.
THIRD PARTY LOGISTICS
Do you have a requirement for off site or overflow storage of your products, short or long term?
Do you have an E-bay or online business and require warehousing, pick/pack or third party logistics services?
Do you require a complete end-to-end order fulfilment solution?
We offer a complete range of logistics and warehousing services, and can tailor a solution that is perfect for your business, and at an unbeatable price!
You are the expert in sourcing and marketing your product; we are the experts in order fulfilment and distribution! And what’s more, we can do it in a cost effective manner!
CONVENTIONS & EXHIBITIONS
One of our specialties is to offer tailored transport solutions for fairs, events, exhibitions and conventions around Australia.
We understand that trade fair organizers and exhibitors work under very tight schedules and often multiple venue stops. Hunter Express Specialty Fairs and Events have the expertise to meet and resolve these challenges.