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No.
A specific delivery time is when a delivery is required at a part of the day i.e deliver at 9am or 10am etc. (Please note that additional charges may apply if you require delivery on a specific date or at a specific time). A time slot is a 3 hour window – this will be priced during the booking process. Both of these options can also be selected and priced during the booking process.
-Furniture or white goods such as washers, dryers and refrigerators -Chemicals or cement -Bulk, hazardous or dangerous goods above the recommended allowed limit within the Australia Dangerous Goods 7.6 code such as flammables, toxins, acid, aerosols, oils, fuels, asbestos -Foodstuffs requiring refrigeration or any food not packed or may deteriorate if exposed -Animals, pets or livestock -Live plants -Legal tender including cash, gold and precious gems -Any single item over 35 kg dead weight not palletized (OH&S requirement) -Anything without adequate packaging -Any single item without a registered consignment note/bar code and/or address label attached -Pipes or lengths over 4 meters
All the answers
Why
Why do I need to enter the dimensions of my consignment in the booking?
It is critical that we are aware of not only the dead weight of your goods, but also their dimensions in centimeters, which is why they must be entered in the booking. To be sure of supplying the appropriate vehicle to pick up your goods, we must know the size as well as the dead weight. We need all information to levy the correct change.
Do you need further assistance with how to measure out the dimensions of your goods? Simply click on the link How to Measure Freight.
We charge you according to the greater of the dead and the cubic weight of your consignment.
We work on a cubic conversion of 250 kilograms per cubic meter.
Is there a limit to the number of items I can send to the same address?
No. For Road Express bookings, you will be able to print 1 consignment note/address label for each item you have nominated in the booking. If you have more than 9 items to send to the same delivery point and where each item is in excess of 10 kilograms, we recommend you consolidate those items onto a skid or pallet, then apply shrink wrapping to the entire skid. When you book the job, all you need to do is nominate one item only, for example ‘1 for 90 kgs’.
What happens if I want to cancel my booking?
You may cancel your booking at anytime simply by completing this cancellation form. Be sure to include the booking reference number. If our driver has not been dispatched to collect your goods, you will be refunded your original invoice value paid less a 1% administration fee with a minimum of $11 including GST. If our driver has been dispatched to collect your goods, you may forfeit all or part of the amount charged to your credit card.
What if the sender/receiver does not have a forklift?
If the sender or receiver does not have a forklift and the pickup and/or delivery needs a tail lift there will be an additional surcharge.
Are there any special conditions of which I should be aware?
Yes, the most important of which is that in the unlikely event of your consignment being lost (including stolen) or damaged while in our custody or under our control, we will not accept any responsibility for such loss or damage, unless of course you have elected to take out indemnity coverage. We recommend you either purchase indemnity cover from us or arrange your own insurance, which can be obtained from most indemnity brokers.
If you require an indemnity broker, we recommend Berkrey Insurance Brokers. They may be contacted in writing at Unit 17, 6 Old Castle Hill Road, Castle Hill NSW 2154 or via www.berkrey.com.au.
Do you provide any money back guarantees?
Do you deliver to post boxes?
No. All deliveries must be marked to a valid street address.
How do I nominate a specific delivery time if I need one?
What
Is there anything that I am prohibited from consigning to you?
Yes, we do not carry the following goods:
We specialize in cartons, parcels and pallets. In other words, your goods must always be well packed and sealed. Please remember that your carton will travel with hundreds of others in our semi trailers and trucks, meaning it must be sturdy enough to withstand other cartons being stacked on top of it and around it. If your carton isn’t strong enough to withstand stacking, we recommend you repack the contents with additional filling, such as void fill or bubble wrap. Please note we reserve the right to refuse collection and/or delivery of any item if it is unsuitable to carry. In the event of our driver not collecting your goods because they are prohibited from consignment, you may forfeit all or part of the amount charged to your credit card.
Don’t hesitate to read the Dispatching Your Goods section of our website for additional tips.
Do you package my goods for me?
No, however we will be happy to make suggestions which you may find to be of assistance.
When
When will my consignment be collected?
We accept bookings any time between 7 am and 6 pm weekdays, excluding public holidays. We have two types of services for you to choose from, same day courier across town, and express road freight Australia wide. The collection process will be different for each.
For Same Day Courier bookings across town between any suburbs within Sydney, Melbourne or Brisbane:
If you do not specify a “ready time”, courier bookings will typically be collected within 45 to 60 minutes from the booking time. We will try to contact you as a courtesy if we are running late. You may pre-book your pickup for up to 7 days in advance and you may also specify a “ready time” that suits you within the window of hours above. Just follow the prompts in the booking process.
For Express Road freight bookings Australia wide:
Express road freight bookings will typically be collected in the afternoon, usually between 2 pm and 5 pm, regardless of the time you make your booking. You need to ensure your consignment is available for collection during those hours. You may pre-book your pickup for up to 7 days in advance. Just follow the prompts in the booking process. Bookings for express road freight in capital cities made up until 3 pm will usually be collected same day any time up until 5 pm; if our driver is unable to do so, we will try to contact you as a courtesy. If your booking is made after 3 pm, it will typically be collected on the next business day. Booking for pickups in country towns may not be collected until the next working day, regardless of “ready time”, so don’t expect the driver to turn up the same day if your pickup is in a country town. The driver who collects your goods will not be the same driver who delivers them.
We generally deliver between the hours of 9.00 am and 5.00 pm Mondays to Fridays, excluding public holidays. We prefer to deliver to places (usually business addresses) where there is a reasonably strong likelihood of delivering to the consignee or a representative of the consignee and obtaining a signature to verify delivery. Don’t forget, even if the receiver of your goods is a private individual, it’s quite OK to have the consignment addressed to the place where they work, provided that receiving it won’t be an inconvenience to the business conducted there.
If the goods can only be delivered to a private address, that’s OK too. In the event that the receiver is not home, the driver will follow the instructions provided by you during the booking process. If you elected to have the driver leave the consignment in a safe spot, he will try to do so. If it’s not safe to do so, or if you elected for the consignment not to be left if no one is available to receive it, then the driver will leave a card with a phone number on it and return the consignment to the nearest depot to be held in safe keeping. When the receiver arrives home, they need to call the number on the card and request the freight be redelivered at a convenient time. The cost for this is shown in the booking process. The receiver can also collect the consignment from the depot if convenient.
Do we work on weekends?
Generally no. However, special arrangements can be made for pickups and deliveries on weekends or public holidays. Simply contact us with your requirements and we will send you our tailored quotation, along with instructions on how to handle the booking.
Contact our Sales team
INDEMNITY INSURANCE
At Hunter Express our aim is to provide as much certainty as possible that your goods will arrive intact and ontime.
Correct packaging for the type of product is critical to ensure safe arrival. We can provide advice and suggestions on how to properly pack and prepare your goods for travel including palletising, shrink wrap, void fill and strapping.
In addition, for approved customers, we can provide limited transit insurance cover for a fixed amount, either on a once off or ongoing basis for goods for wholesale or cost value in the event of loss, or for repair cost/parts replacement in the event that a consignment is damaged .
* Terms, conditions and product exclusions apply including:
(a) furniture;
(b) household and personal effects;
(c) white goods;
(d) items containing glass;
(e) Wine and alcohol in glass bottles;
(f) Televisions & computer monitors;
(g) Car, boat & all motorized vehicle parts ;
(h) wrought or unwrought metals;
(i) antiques;
(j) works of art (including painting and sculpture);
(k) jewellery, gems and other precious stones;
(l) ceramics, pottery and items containing stone, granite or corian;
(m) weapons;
(n) drugs (legal or illegal);
(o) cigarettes, tobacco and tobacco products;
(p) living animals or plants;
(q) refrigerated or perishable goods and all foodstuffs;
(r) Australian legal tender or other currencies;
(s) negotiable instruments, share scrip, bonds, debentures, mortgages and other types of securities;
(t) any other documents valuable intrinsically or extrinsically;
* A claim for loss or damage will not be be eligible for any consignment that is deemed in our reasonable opinion to have been inadequately packed or prepared for transport.
– These may include unpalletised large or bulky items including car parts, large flat packs, heavy lengths, industrial goods, bulky household or electrical goods. Products such as these must be palletised or crated. Bulky items must be secured down with strapping and shrink wrapping.
– These may include items which are cartonised yet are deemed in our reasonable opinion to have inadequate insulation or void fill inside to be able to protect the contents from normal handling procedures.
* Cartons and carton packaging must be strong enough to be stacked with other cartons. We recommend the use of “Top Load Only” stickers in the event that a carton cannot be stacked with other cartons. Access “Top Load Only” Red Alert forms here.
* A $50 excess may apply,
* A 7 day time limitation applies within which a claim can be made even if acknowledged as damaged on the proof of delivery copy of the consignment note.
* Please read carefully Indemnity Terms and Conditions and contact us should you require assistance.
View our Privacy Policy
View Goods in Transit Policy Product Disclosure Statement from our underwriters
View our Finance Services Guide Financial Services Guide – Hunter Express 2021
If you have a once off booking, you don’t need to open an account with us.
Booking a once off courier is inexpensive, fast and easy.
Step 1: Go to https://e-go.com.au
Under “Quote/Book” enter in all required details and pay for a courier by credit card.
Step 2: Print off your consignment note (for freight services) or address label (for same day courier service) that will be emailed to you.
Be sure to attach the consignment note or label to your goods as instructed. If you have more than one item in your consignment, you will need to attach one consignment note or label to each item. Click on the links ‘Despatching your goods’ and Handy Hints for additional details and handy hints.
Step 3: Ensure your shipment is ready for collection on the date selected for your booking.
THIRD PARTY LOGISTICS
Do you have a requirement for off site or overflow storage of your products, short or long term?
Do you have an E-bay or online business and require warehousing, pick/pack or third party logistics services?
Do you require a complete end-to-end order fulfilment solution?
We offer a complete range of logistics and warehousing services, and can tailor a solution that is perfect for your business, and at an unbeatable price!
You are the expert in sourcing and marketing your product; we are the experts in order fulfilment and distribution! And what’s more, we can do it in a cost effective manner!
CONVENTIONS & EXHIBITIONS
One of our specialties is to offer tailored transport solutions for fairs, events, exhibitions and conventions around Australia.
We understand that trade fair organizers and exhibitors work under very tight schedules and often multiple venue stops. Hunter Express Specialty Fairs and Events have the expertise to meet and resolve these challenges.